Saturday, July 20, 2024
RSS

MGM didn’t pay up after hackers broke into its system and stole customer data

Imagine checking into your hotel room, excited for your vacation, only to be told that the entire system has been shut down due to hackers. That’s exactly what happened at MGM Resorts International last month. The company experienced a ransomware attack that forced them to temporarily close systems at several of their hotels and casinos. Hackers stole customer data, including names, contact information, date of birth, and driver’s license numbers, as well as a limited number of customers’ social security and passport numbers. While MGM assures customers that passwords, bank account numbers, and card details were not compromised, they are offering free credit monitoring and identity theft protection services. Although the full extent of the breach is still unknown, MGM expects to incur a loss of approximately $100 million. If you believe you may be affected, MGM has set up a call center and a dedicated webpage for more information.

MGM didn’t pay up after hackers broke into its system and stole customer data

This image is property of duet-cdn.vox-cdn.com.

MGM didn’t pay ransom after hackers breached its system

Last month, MGM Resorts International faced a devastating ransomware attack that forced the company to shut down systems at several of its hotels and casinos. This attack not only caused inconvenience for customers, but also led to the theft of customer data. Despite the severity of the situation, MGM refused to pay the ransom demanded by the hackers.

Hackers stole customer data

In a press release, MGM confirmed that customer data had been compromised in the attack. The stolen data includes sensitive information such as names, contact information, date of birth, and driver’s license numbers. Additionally, a limited number of customers’ social security numbers and passport numbers were also accessed by the hackers.

MGM didn’t pay up after hackers broke into its system and stole customer data

This image is property of duet-cdn.vox-cdn.com.

Number of affected individuals not disclosed

Unfortunately, MGM did not disclose the exact number of individuals impacted by the data breach. In its filing with the US Securities and Exchange Commission, the company referred to the affected individuals as customers who had conducted transactions with MGM prior to March 2019. This lack of transparency makes it difficult to assess the true extent of the breach and its impact on customers.

Passwords, bank account numbers, and card details not compromised

Despite the severity of the breach, MGM has assured customers that certain sensitive information was not compromised. According to the company’s press release, passwords, bank account numbers, and payment card details were not stolen by the hackers. This is certainly a relief for affected individuals, as it minimizes the risk of financial loss or identity theft.

MGM didn’t pay up after hackers broke into its system and stole customer data

This image is property of duet-cdn.vox-cdn.com.

MGM notifies customers and offers assistance

MGM is taking the necessary steps to notify affected customers about the breach. The company is reaching out to them via email to inform them of the situation. Additionally, MGM has promised to provide free credit monitoring and identity theft protection services to those impacted by the data breach. To further assist customers, the company has set up a dedicated call center where individuals can seek guidance and support.

Restoration of operations

While the breach caused significant disruption to MGM’s operations, the company has worked diligently to restore its systems and get back on track. According to MGM, its domestic operations are now back to normal. Most of the guest-facing systems have already been restored, with full restoration expected in the coming days. This is good news for both MGM and its customers, as it demonstrates the company’s commitment to getting things back to normal as quickly as possible.

MGM didn’t pay up after hackers broke into its system and stole customer data

This image is property of duet-cdn.vox-cdn.com.

Financial impacts of the attack

The aftermath of the attack has resulted in financial consequences for MGM. The company revealed that it has spent under $10 million on technology consulting services and legal fees related to the breach. However, MGM expects to incur losses of approximately $100 million as a result of the attack. These losses are significant, highlighting the costly repercussions that a cybersecurity breach can have on organizations.

Steps for potentially affected individuals to take

For individuals who believe they may have been affected by the data breach, MGM has set up a dedicated toll-free call center to provide assistance. By calling 800-621-9437 during the specified operating hours, affected individuals can seek guidance and support from MGM’s customer service team. Additionally, a webpage with additional information has been created to provide further resources for those impacted. When contacting the call center, customers are advised to reference engagement number B105892 for efficient assistance.

In conclusion, the MGM Resorts International data breach highlights the increasing threat of cybersecurity attacks on businesses. The company’s refusal to pay the ransom demanded by hackers is a commendable stand against cybercrime. While the breach has undoubtedly caused inconvenience and potential harm to customers, MGM is taking responsible steps to notify, assist, and protect those affected. With operations gradually being restored and support services in place, MGM is demonstrating its commitment to recovering from this incident and preventing future breaches.

MGM didn’t pay up after hackers broke into its system and stole customer data

This image is property of duet-cdn.vox-cdn.com.

Source: https://www.theverge.com/2023/10/7/23907776/mgm-refused-pay-customer-data-stolen-cyberattack-ransom